jq101 Casino —
Privacy Policy

This Privacy Policy (the "Policy") sets out how jq101 Casino (hereinafter "jq101", "we", "us", or "the Platform"), accessible at https://jq101.cam, collects, uses, stores, discloses, and protects the personal data of individuals who access or use the Platform's services (hereinafter "you", "the Player", or "the Data Subject").

This Policy is prepared in compliance with Republic Act No. 10173, known as the Data Privacy Act of 2012 ("DPA"), and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines. It should be read together with jq101's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated herein by reference.

1. Introduction & Scope

1.1   This Policy applies to all personal data collected by jq101 in connection with the registration, verification, and use of a jq101 Casino account, the processing of deposits and withdrawals, the delivery of gaming services, and any communications between jq101 and its players.

1.2   This Policy applies to players accessing jq101 Casino from any location in the Philippines, including but not limited to Metro Manila, Cebu, Davao, Quezon City, Makati, and all other regions of the Philippine archipelago.

1.3   By registering an account on jq101 Casino or by continuing to use the Platform after this Policy has been made available to you, you acknowledge that you have read, understood, and consent to the collection and processing of your personal data as described in this Policy.

1.4   jq101 Casino is a PAGCOR-regulated online gaming platform. As a regulated entity, jq101 is subject to data collection and retention obligations imposed by PAGCOR, the Anti-Money Laundering Council (AMLC), and other Philippine regulatory authorities that operate alongside the DPA.

2. Data Controller Identity

2.1   For the purposes of the Data Privacy Act of 2012, jq101 Casino acts as the Personal Information Controller in respect of personal data collected from players and prospective players through the jq101.cam platform.

2.2   jq101 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with the DPA and this Policy. The DPO may be contacted via the support channels set out in Section 16 of this Policy. Players who wish to exercise any right under the DPA should direct their request to the DPO.

3. Categories of Personal Data We Collect

3.1   jq101 collects the following categories of personal data from players, as necessary for the purposes described in Section 5:

Identity & Contact Data

• Full legal name as it appears on a government-issued Philippine ID
• Date of birth (for age verification — players must be 21 years or older)
• Registered mobile number (primary account identifier)
• Email address (for account communications)
• Home address (for KYC verification and regulatory compliance)
• Nationality and citizenship details

Identity Verification (KYC) Documents

• Copies of government-issued Philippine identification documents (PSA National ID, Driver's License, Passport, SSS/UMID, Voter's ID, or PRC ID)
• Selfie or video verification where required for enhanced due diligence
• Proof of address documentation where requested
• Source of funds documentation where required by AMLC regulations

Financial & Transaction Data

• GCash and PayMaya account references (non-sensitive tokens, not full credentials)
• Bank account details for BPI, BDO, and Metrobank withdrawal processing
• Deposit and withdrawal transaction records and amounts
• Account balance history and gaming transaction records

Gaming & Behavioural Data

• Game history, session durations, wagering patterns, and win/loss records
• Responsible gaming tool usage (deposit limits, self-exclusion requests)
• Bonus and promotion participation records
• Customer support interaction records and correspondence

Technical & Device Data

• IP address and approximate geolocation (city/region level)
• Device type, operating system, and browser information
• Session timestamps, login history, and access logs
• Cookie and tracking data as described in Section 8

4. How We Collect Your Data

4.1   jq101 collects personal data through the following means:

• Direct registration: Information you provide when creating your jq101 account, including your mobile number, name, date of birth, and contact details.
• KYC submission: Identity documents and verification materials submitted through the account verification process.
• Payment transactions: Data generated when you make deposits or request withdrawals via GCash, PayMaya, BPI, BDO, or Metrobank.
• Platform use: Data generated automatically through your gameplay, browsing behaviour, and interactions with the jq101 platform.
• Support interactions: Information provided when you contact jq101 support via live chat or email.
• Cookies and tracking technologies: Data collected via cookies and similar technologies as described in Section 8.
• Third-party verification providers: Data received from identity verification service providers used by jq101 for KYC compliance.

5. Purposes of Processing

5.1   jq101 processes your personal data for the following purposes:

6. Legal Basis for Processing

6.1   Under the Data Privacy Act of 2012, jq101 processes personal data on one or more of the following lawful bases, as applicable to each processing activity:

1. Consent: Where you have given your freely given, specific, informed, and unambiguous consent to the processing of your personal data for a defined purpose, such as receiving marketing communications from jq101.
2. Contract Performance: Where processing is necessary for the performance of the service agreement between you and jq101, including account management, gaming services, and payment processing.
3. Legal Obligation: Where processing is required to comply with jq101's obligations under Philippine law, including PAGCOR regulatory requirements, Republic Act No. 9160 (Anti-Money Laundering Act), and Republic Act No. 9487.
4. Legitimate Interests: Where processing is necessary for the legitimate interests of jq101, provided those interests are not overridden by your fundamental rights and freedoms. This basis applies to security monitoring, fraud prevention, and platform improvement activities.

7. Disclosure of Personal Data to Third Parties

7.1   jq101 does not sell, rent, or otherwise transfer your personal data to third parties for their own marketing or commercial purposes. Personal data is disclosed externally only in the following circumstances:

• PAGCOR: Disclosure of player and transaction data as required by PAGCOR's licensing conditions and regulatory reporting obligations.
• AMLC: Disclosure of suspicious transaction reports and related personal data as required under Republic Act No. 9160, as amended.
• Payment Processors: Sharing of necessary transaction data with GCash, PayMaya, BPI, BDO, and Metrobank for the processing of deposits and withdrawals.
• KYC and Identity Verification Providers: Sharing of identity documents and verification data with licensed third-party KYC service providers engaged by jq101.
• Technology and Infrastructure Providers: Sharing of technical data with cloud hosting, cybersecurity, and platform infrastructure providers operating under data processing agreements with jq101.
• Law Enforcement and Courts: Disclosure where required by a valid court order, subpoena, or lawful direction from Philippine law enforcement authorities.
• Professional Advisers: Sharing with lawyers, auditors, and accountants on a confidential basis where necessary for jq101's compliance and governance obligations.

7.2   All third-party service providers who process personal data on behalf of jq101 are required to operate under written data processing agreements that impose data protection obligations equivalent to those applicable to jq101 under Philippine law.

8. Cookies & Tracking Technologies

8.1   jq101 Casino uses cookies and similar tracking technologies (including web beacons, local storage, and session tokens) to operate the Platform, maintain your login session, prevent fraud, and improve the user experience. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session management cookies, security tokens, and load-balancing cookies. These cannot be disabled without impairing core Platform functionality.
• Functional Cookies: Used to remember your preferences and settings, such as language selection and responsible gaming configurations, across sessions.
• Analytics Cookies: Used to collect aggregate, anonymised information about how players use the Platform, including page visit frequency and navigation paths, to help jq101 improve the service.
• Security and Fraud Prevention Cookies: Used to detect and prevent fraudulent activity, bot access, and multi-accounting on the Platform.

8.2   By using jq101 Casino, you consent to the use of strictly necessary cookies. Where jq101 deploys non-essential cookies, you will be presented with a cookie preference interface. You may update your cookie preferences at any time via your account settings.

9. Data Security Measures

9.1   jq101 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include, without limitation:

• SSL/TLS encryption for all data in transit between your device and jq101's servers
• Encryption of sensitive personal data and KYC documents at rest
• Role-based access controls limiting staff access to personal data on a need-to-know basis
• Regular penetration testing and vulnerability assessments of Platform infrastructure
• Multi-factor authentication requirements for all jq101 administrative systems
• Automated session timeout and suspicious activity detection on player accounts
• Regular staff training on data protection obligations and security best practices

9.2   In the event of a personal data breach that is likely to result in serious harm to data subjects, jq101 will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the DPA's breach notification requirements.

10. Data Retention

10.1   jq101 retains personal data for the periods specified below, after which data is securely deleted or anonymised, unless a longer retention period is required by applicable Philippine law:

11. International Data Transfers

11.1   As an online gaming platform, certain of jq101's third-party technology and infrastructure providers may process personal data on servers located outside the Philippines. Where such international data transfers occur, jq101 ensures that appropriate safeguards are in place to protect the transferred data to a standard equivalent to that provided under Philippine law, including the use of standard contractual clauses and transfer impact assessments.

11.2   By using jq101 Casino, you acknowledge that your personal data may be transferred to, stored, and processed in a country other than the Philippines where jq101's service providers operate, subject to the safeguards described in this Section.

12. Exercising Your Data Subject Rights

12.1   To exercise any of the data subject rights described in this Policy and under the Data Privacy Act of 2012, you may submit a request to jq101's Data Protection Officer using the contact details set out in Section 16.

12.2   jq101 will respond to all valid data subject rights requests within fifteen (15) working days of receipt of a complete and verifiable request. Where a request is complex or involves a large volume of data, jq101 may extend this period by a further thirty (30) days, notifying you of the extension within the initial fifteen-day period.

12.3   For the protection of your account security and privacy, jq101 may require you to verify your identity before processing certain data subject rights requests. This may include confirming your registered mobile number, email address, or submitting additional identity documentation.

12.4   jq101 does not charge a fee for processing data subject rights requests. However, where requests are manifestly unfounded or excessive in nature, jq101 reserves the right to charge a reasonable administrative fee or decline the request, in accordance with the DPA's provisions.

13. Children, Minors, and the 21+ Requirement

13.1   jq101 Casino does not knowingly collect personal data from individuals under the age of 21 years. In accordance with Philippine law and PAGCOR regulations, access to jq101 Casino is strictly prohibited for persons under the age of 21.

13.2   If jq101 discovers or is notified that personal data has been collected from a person under 21 years of age, it will immediately suspend the relevant account, delete all personal data associated with that account to the extent permitted by its legal obligations, and report the matter to PAGCOR as required by applicable regulations.

13.3   If you are a parent or guardian and believe your child has accessed jq101 Casino, please contact us immediately at [email protected] so we can take prompt and appropriate action.

14. Third-Party Links & Integrated Services

14.1   The jq101 platform integrates with third-party payment services (GCash, PayMaya, BPI, BDO, Metrobank) and game content providers to deliver its services. These third-party services operate under their own separate privacy policies, which jq101 does not control. jq101 is not responsible for the privacy practices of any third-party service you access in connection with your use of jq101 Casino.

14.2   jq101 recommends that you review the privacy policies of all third-party services with which you interact in connection with your gaming activities, particularly payment service providers whose apps you use to fund your jq101 account.

15. Amendments to This Privacy Policy

15.1   jq101 reserves the right to modify this Privacy Policy at any time to reflect changes in applicable law, PAGCOR regulatory requirements, NPC guidance, or jq101's data processing practices. The date of the most recent revision will be indicated at the top of this document.

15.2   Where changes to this Policy are material — meaning they significantly affect your rights or jq101's data processing activities — jq101 will notify registered players via their registered mobile number or email address, and will provide a reasonable notice period before the changes take effect.

15.3   Your continued use of jq101 Casino following notification of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with any amendment, you must cease using the Platform and contact support to close your account.

16. Contact Us & Complaints

16.1   For all privacy-related enquiries, data subject rights requests, or concerns regarding jq101's handling of your personal data, please contact the jq101 Data Protection Officer through the following channels:

• Live Chat: Available 24/7 via the live chat feature inside your jq101 account dashboard. For privacy and data requests, please state "Data Privacy Request" at the start of your chat to be routed to the appropriate team.
• Email: [email protected] — please include "Privacy Policy" or "Data Request" in the subject line of your email. jq101 aims to acknowledge all email enquiries within two (2) business days.

16.2   If you are not satisfied with jq101's response to a data subject rights request or a complaint regarding this Policy, you have the right to escalate the matter to the National Privacy Commission (NPC) of the Philippines, which is the independent supervisory authority responsible for enforcing the Data Privacy Act of 2012.